Your best opportunity for growing business: the customer experience

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Delivering an exceptional customer experience can reinforce customer loyalty and help you win business. In fact, consumers are even willing to spend more on a product or service from a brand they trust that delivers a better customer experience. According to a recent Pricewaterhouse Cooper survey, "nearly 80% of American consumers say that speed, convenience, knowledgeable help, and friendly service are the most important elements of a positive customer experience." And businesses large and small must prioritize technology that supports and promotes these benefits. Microsoft Office 365 offers a secure suite of cloud productivity apps designed to help you serve customers better and to give customers the top-notch experiences they expect and deserve. Contact us to learn how #Office365 can help you grow and win more business.

To grow and win business, customer service is non-negotiable. But customers expect more. Successful companies–whether small or enterprise–must also deliver the kind of customer service and experience that compels customers to come back. And then come back again. And again.

In a recent Pricewaterhouse Cooper survey, 3 in 4 US consumers ranked customer experience as an important factor in their buying decisions. “Customers are willing to spend up to 16% more on products and services with companies that offer a better experience.” Read on to learn more about the customer experience opportunity, plus five trends to consider as you grow your business.

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