Your Strategic Business Partner
At Hogan we know your company will benefit from an engagement with a highly trained Enterprise Architect who is intimately familiar with your business goals and will proactively support your infrastructure. Our ability to offer clients a Technical Relationship Manager (TRM) proves we are more than just another IT provider. We become your strategic business partner.
From constant phone and web-based support, your Technical Relationship Manager is your primary point of contact. This architect will provide support training including webinars, technical training events, tip sheets and early software releases. Additional services include a proactive account plan, supportability reviews, technical notifications, meetings at your location, monthly conference calls, and a period business review to ensure our Technical Relationship Manager continues to provide the right technology solutions to your biggest business challenges.
Your Technical Relationship Manager
For 15 years, our industry-awarded team of experts has been enabling enterprise IT professionals to focus on business innovation not system maintenance. You can leave the management and monitoring of your entire Citrix environment to us. It’s what we do all day every day.
When you work with Hogan Managed Services, we assign one of our top engineers or data scientists to serve as your enterprise-wide Technical Relationship Manager. When you outsource the management of your Citrix environment to us, we operate behind the scenes to direct and deploy resources as if we were located inside the walls of your office. The result? Your executives and employees can have the peace of mind knowing your vital remote work infrastructure is being managed by experts in the field. We are successful when we prevent a problem from happening – likely one you didn’t even realize was there. That’s our role. To prevent or minimize IT or security failures that would bring your business to its knees.
Providing Experience and Troubleshooting to Solve Complex Issues
Your TRM takes the time upfront to learn about the complexities and intricacies of your virtualized business including a review of your mobility, networking and cloud solutions. This level of review prepares them to serve as your primary contact; someone who will be able to analyze an issue and move toward a creative solution quickly. Your TRM can be viewed as your first call for help if you have questions, or if there is a glitch somewhere in your IT infrastructure. Our TRMs also spend the time necessary to help you learn what we know so that over time, you can increase your self-sufficiency knowing we are always here to help when you need it.
Offering Proactive Advice on Your IT Infrastructure
At Hogan, our TRMs don’t just help you manage your current IT infrastructure, they consistently look for newer, streamlined ways to improve the efficiency of your operations. Generally, we will hear first about possible issues and upcoming releases that affect your environment. We then immediately let you know so you can prepare the best approach to fixing a program or implementing an updated release quickly and efficiently.
Find out today how Hogan can serve as your Technical Relationship Manager. Contact us →